Most research in design rationale focuses on specific tools, methods, models, or artifacts. There has been relatively little attention to the practice level of design rationale work: the human experience of working with the tools and methods to create rationale artifacts. This paper explores a particular juncture of creativity and design rationale that is found in the special case of helping groups of people construct representations of rationale in live meetings. Doing such work poses challenges and requires skills different than those of indi-viduals working alone. We describe the role of practitioners, who perform caretaking and facilitative functions in collaborative or participatory design rationale sessions, and present a set of analytical tools aimed at making the practice level more visible. We locate the analysis in a theoretical framework aimed at understanding the experiential dimensions of such practice, includ-ing sensemaking, narrative, aesthetics, ethics, and improvisation.
Selvin, Albert M. ; Buckingham Shum, Simon J. and Aakhus, Mark (2010). The practice level in participatory design rationale: studying practitioner moves and choices. Human Technology: An Interdisciplinary Journal of Humans in ICT Environments, 6(1) pp. 71–105.